Refund & Cancellation Policy
Clear and transparent guidelines for your festive orders
No Direct Online Billing
Since this website does not process automated online card or UPI transactions directly, you are not charged upon submitting an enquiry. You have full freedom to review, modify, or cancel your enquiry during the WhatsApp confirmation process before making any payment.
Cancellations Before Dispatch
You may request order cancellations or adjustments any time prior to packaging and hand-over to transport logistics. Once an order is securely strapped and consigned with a transport LR (Lorry Receipt), cancellations cannot be accepted due to the hazardous nature of explosive goods transport.
Damaged or Missing Parcels
In the rare event of transit damage or missing cartons upon collection from the transport hub, please record an unboxing video and notify our WhatsApp support desk within 24 hours with photos of the parcel seal and transport bill for prompt resolution or replacement credit.
Have an enquiry question?
Our customer team is available to assist you.